Reports to:

 Branch Manager

Supervised by:

Assistant Branch Manager

Principal Function:

To process numerous daily transactions for commercial and personal banking customers and to securely handle cash responsibility and customer information.

Responsibilities

Greeting customers, cash handling, performing personal and commercial banking transactions with accuracy, maintaining bank’s policies and procedures and staying alert to comply with federal and state emplaced laws when performing transactions.

Duties and

Skills

Providing excellent customer service.

Maintaining ethical and professional behavior at all times.

Maintaining a positive and courteous attitude at all times

Maintaining a professional image.

Adhering to policies and procedures and staying abreast of changes.

Contributing to a safe and comfortable work environment

Ability to interact with customers and cross sell various products and services.

Ability to operates office machines; copier, fax, scanner, coin counter, currency counter, calculator.

Cash Handling

Strong Math Aptitude

Ability to operate printer, fax and scanner

Maintaining cash under bank’s security controls

Maintaining customer information secure and following BSA requirements

Maintain Compliancy with State and Federal Laws

Tasks

Opening and closing the main vault under dual control

Answering incoming calls with proper phone etiquette

Keeping all cash drawers and vaults locked when unattended.

Balance ATM daily under dual control and replenish cash to comply with sufficient cash levels.

Assist customers in a non-discriminatory manner

Staying alert for and have the ability to complete CTR and Monetary Instrument reports.

Completing ongoing compliance  training through Metairie Bank University

Assist with night drop collection and verify transactions under dual control

Placement of and pick up of blank cashier’s checks and money orders in printer

Daily balancing of cash drawer

Ability to research for overages and shortages on journals

Preparing trades to replenish strapped currency and coin in drawer for daily operations.

Perform personal and commercial transactions to include but not limited to:

ü  Cashing checks and
ü  Accepting deposit
ü  Processing loan payments (consumer, commercial & mortgage)
ü  Handling Cash Withdrawals
ü  Sales and cashing of US savings bonds
ü  Sales of travelers checks, money orders and cashiers checks
ü  Processing safe deposit box payments
ü  Processing TT&L payments and Visa deposits
ü  Sales of US postal stamps
ü  Opening Christmas Club accounts and processing payments
ü  Sales of MasterCard gift cards
ü  processing of strapped currency and bulk coin
ü  Handling cash exchanges request
ü  Assisting customers with account inquiries
ü  Assisting customers with safe deposit box entries and closings
ü  Closing safe deposit box accounts

Periodic Collection and Scanning of branch transactions in an orderly and timely fashion

Accurate handling of re-scans and errors as communicated by Fisc.

Proper handling of batch log sheet to fax to Deposit Services

Proper handling of batches to be forwarded to Deposit Services

Having the knowledge of and ability to cross-sell basic bank products

Cross train with and back-up of Coin Teller

Evening Teller – Close branch with final check of branch for BSA requirements and safely securing branch with alarm system.

Dual control of closing of Main vault and setting alarms for closing