POSITION SUMMARY

Provides a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders and traveler’s checks.

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POSITION SUMMARY
To process numerous daily transactions for commercial and personal banking customers and to securely handle cash responsibilities and customer information.

ESSENTIAL FUNCTIONS
• Open and close the main vault under dual control
• Answer incoming calls using bank approved proper phone etiquette
• Maintain all cash drawers, vaults and customer information securely
• Balance ATM daily under dual control and replenish cash to comply with sufficient cash levels
• Have knowledge of and alert to CTR and Monetary Instrument reports
• Complete bank mandated ongoing compliance training
• Maintain safe and balanced levels of vault currency supply
• Place currency orders and remit excess currency with the Federal Reserve
• Order U.S. postal stamps and complete corresponding entries
• Complete cash trades with tellers
• Maintain secure and balanced currency ledgers
• Maintain cash supply to serve commercial business needs
• Maintain increased and controlled levels of cash for holidays and hurricane season
• Assist with night drop collection and verify transactions under dual control
• Able to research and clear teller overages and shortages
• Perform personal and commercial transactions to include but not limited to:
     o Cashing checks
     o Accept deposits
     o Process loan payments (consumer, commercial & mortgage)
     o Handle Cash Withdrawals
     o Cash US savings bonds
     o Process cash advances
     o Sell money orders and cashier’s checks
     o Process safe deposit box payments
     o Sell US postal stamps
     o Open Christmas Club accounts and process payments
     o Sell MasterCard gift cards
     o Verify strapped currency and bulk coin
     o Handle cash exchange request
     o Assist customers with account inquiries
     o Assist customers with safe deposit box entry and closings
• Collect and Scan branch transactions
• Cross train with and back up basic desk-based transactions
• Proper handling of assigned check authority limit
• Remain attentive to and provide solutions for customer product/service needs
• Knowledge of products and services
• Ability to have relationship sales conversations with existing and potential customers (cross sell)
• Team oriented to participate in the success of branch growth goals

POSITION QUALIFICATIONS
High School Diploma. Cash handling experience

SKILLS & ABILITIES
• Provide excellent customer service
• Maintain ethical and professional behavior at all times
• Maintain a professional image
• Maintain a positive, professional and courteous attitude at all times
• Assist customers in a non-discriminatory manner
• Adhere to policies and procedures and staying abreast of changes
• Contribute to a safe and comfortable work environment
• Ability to interact with customers and cross sell various products and services
• Ability to operates office machines; copier, fax, scanner, coin counter, currency counter, calculator
• Strong Math Aptitude
• Maintain compliance with state and federal laws

Equal Opportunity Employer/Veterans/Disabled