COVID-19 Update: Beginning Monday, June 8th, all lobbies will re-open with new measures to protect customers and employees. Masks are required to enter all of our lobbies.  On Saturdays only selected lobbies will be available, and by Appointment Only. We have installed plastic shields and distance markers for separation, and new cleaning protocols have been set for your protection. Under Phase 2 Guidelines outlined by the state of Louisiana, lobbies will have limited capacities that vary by location size. We encourage you to continue to socially distance by utilizing our Drive-Thrus, ATMs, Mobile and Online Banking.

Schedule An Appointment or Call Customer Service at (504) 834-6330 or (985) 674-2255
Click here for more Covid-19 updates.

SCAM ALERT: We have received calls from customers stating a Representative of Metairie Bank is asking to verify information and transactions because their account has been compromised. These calls come from a Metairie Bank number, however, the callback number is 1-806-848-4800 (not a Metairie Bank number). Customers received texts as well. Please do not give out personal information on calls or texts like this that may seem suspicious. If you have any questions, contact customer service.

Get In Touch

For general customer service inquiries during regular business hours, please use the following numbers:

South Shore           North Shore
(504) 834-6330             (985) 674-2255

Customer Service Call Center Representatives are available during the following hours:

Monday through Thursday
9:00 AM – 5:00 PM

9:00 AM – 5:00 PM

9:00 AM – 12:00 PM

24-Hour Banking Line

To obtain assistance with Telephone Banking, please call Customer Service:

(504) 834-3224             (985) 674-4415


Report A Lost/Stolen Debit Card

To report a lost of stolen Debit Card call:


Report A Lost/Stolen Credit Card

To report a lost of stolen Credit Card call:


Online Applications & Contacts

Mortgage Lending 

(504) 832-5678

Apply for a Mortgage Loan


Online Banking

Once enrolled, you can also sign up for Mobile Banking, Account Alerts, Bill Pay, and Xpress Deposits

Enroll in Online Banking


MasterCard Debit Card

Apply for a MasterCard Debit Card

Personal Lending 

(504) 832-5626

Apply for a Personal Loan


Business & Professional, Commercial Lending

(504) 832-5667

More Information

Send A Message

Send a general question to customerservice@metairiebank.com or via the form below. For your protection, please note this is not a secure method. Please do not submit account numbers, social security numbers, or other confidential information via standard, un-encrypted email.

General Contact Form