We strive to make our online banking a safe, secure, and time-saving way to manage your Metairie Bank accounts.
We have many built-in security features on the site, but you need to do your part to protect your personal information. Attention to your responsibilities is outlined below. We will also credit your Metairie Bank accounts for any fees charged due to the unauthorized transaction.
| What | Description | When |
|---|---|---|
| Review Accounts Regularly | Review your Metairie Bank accounts and notify us of any unauthorized activity. | At least once a month |
| Protect your PINS and Password | Never store your Online User ID, password or personal identification number (PIN) in your browser, or share them with family or friends. Never enter this information anywhere other than metairiebank.com. | Change your PIN and password every few months |
| Protect your Computer | Ensure your computer has the most current anti-spyware, anti-virus and firewall software. | Always |
| Keep your Browser Up to Date | Always use an up-to-date, supported browser with at least 128-bit encryption. | Always |
| Keep your Operating System Up to Date | Check for the latest security updates on your operating system. | Monthly |
| Do Not Reply to Email Requests | Metairie Bank will not ask for personal information in an e-mail. Do not provide account numbers or passwords, or click suspicious links. | Never |
| Log Off from metairiebank.com | Close your browser after you log off. Do not leave your computer unattended while on metairiebank.com. | Each Visit |
| Stay Informed | Check the Security and Privacy Center regularly to stay current on the latest security issues and advice. | Regularly |
| Cooperate with Metairie Bank | Cooperate with us in investigating and prosecuting any unauthorized activity on your account. This may include giving us access to your computer. | Always |