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COVID-19 Update: Beginning Monday, June 8th, all lobbies will re-open with new measures to protect customers and employees. Masks are required to enter all of our lobbies.  On Saturdays only selected lobbies will be available, and by Appointment Only. We have installed plastic shields and distance markers for separation, and new cleaning protocols have been set for your protection. Under Phase 2 Guidelines outlined by the state of Louisiana, lobbies will have limited capacities that vary by location size. We encourage you to continue to socially distance by utilizing our Drive-Thrus, ATMs, Mobile and Online Banking.

Schedule An Appointment or Call Customer Service at (504) 834-6330 or (985) 674-2255
Click here for more Covid-19 updates.
Click here to learn about Paycheck Protection Program Forgiveness.

SCAM ALERT: We have received calls from customers stating a Representative of Metairie Bank is asking to verify information and transactions because their account has been compromised. These calls come from a Metairie Bank number, however, the callback number is 1-806-848-4800 (not a Metairie Bank number). Customers received texts as well. Please do not give out personal information on calls or texts like this that may seem suspicious. If you have any questions, contact customer service.

Let’s start the conversation…

Rather than jumping on the phone, driving to a location, or even sending an email, try our online chat feature that allows you to communicate with one of our specialists in real time.

We are online during the following hours (EXCLUDING HOLIDAYS):

Monday – Thursday
8:30am – 5:00pm CST

Friday
8:30am – 6:00pm

Saturday
8:30am – 12:00pm

Chat With Us Now

To keep your information secure, we do not discuss account specific details through chat.  If you have a question regarding your account, please call us at 504-834-6330.

Frequently Asked Questions

Q: I’m having trouble logging into my account.  How do I reset my password?
A: You can reset/change your password online using the “Forgot Password” link in the login box. If that doesn’t work or you’d prefer a manual reset, please contact Customer Service at 504-834-6330. A rep will be happy to assist you.

Q: What are your Location Hours and Holiday Hours?
A:  Here are links to our LOCATION DETAILS  and HOLIDAY SCHEDULE.